Privacy Policy

Effective Date: 2/19/2025

Last Updated: 3/25/2025

Truconnected (“we,” “our,” or “us”) is committed to safeguarding your personal information and being transparent about how we collect, use, and protect it. This Privacy Policy applies to all information collected through our website, Truconnected.org, services, and other digital platforms.

1. Information We Collect

A. Personal Information

  • Name, email address, phone number
  • Billing and shipping address
  • Donation or payment details
  • Organizational affiliation
  • Login credentials (if you create an account)

B. Non-Personal Information

  • IP address, browser type/version
  • Referring URLs, pages visited
  • Device identifiers and settings
  • Geolocation (if enabled)

2. How We Use Your Information

We use your information for the following purposes:

  • To process donations and issue receipts
  • To respond to inquiries or support requests
  • To communicate with you (campaigns, events, updates)
  • To manage online store orders and fulfillment
  • To comply with legal and regulatory requirements
  • To improve our website functionality and user experience

3. Cookie Usage & Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and enable core website functions.

Cookie Type Purpose Necessary Site functionality, login, security Performance Analyzes how users interact with our site Functionality Remembers preferences (e.g., language) Marketing/Targeting Tracks behavior for advertising Managing Cookies: You can control or disable cookies via your browser settings. Note that disabling cookies may affect site performance.

4. Lawful Basis for Processing (GDPR)

For visitors from the EU/EEA, we rely on the following lawful bases to process your personal data:

  • Consent: For email marketing and newsletter subscriptions
  • Contractual necessity: To process donations or fulfill orders
  • Legal obligation: For tax or regulatory compliance
  • Legitimate interest: For fraud prevention and site improvement

5. Managing Your Communication Preferences

You can opt-in or out of communications at any time:

  • Opt-in: By subscribing via forms on our website
  • Opt-out: Via the “unsubscribe” link in our emails or by contacting us at donate@truconnected.org

6. Data Sharing & Third Parties

We do not sell or rent your personal information. We only share data with:

  • Service providers: Payment processors, CRM systems, analytics tools (under confidentiality agreements)
  • Legal authorities: When required by law or court order
  • Partners: When necessary for donation processing or logistics (with consent)

7. Data Security

We implement industry-standard security protocols to protect your information:

  • Secure Sockets Layer (SSL) encryption
  • Restricted access to sensitive data
  • Firewalls and intrusion detection systems
  • Regular software and security audits

While we strive to use commercially acceptable means to protect your data, no transmission method over the internet is 100% secure.

8. Identity Verification

To protect your privacy and fulfill data access/deletion requests, we may need to verify your identity before completing your request. Verification may include:

  • Confirming account credentials
  • Providing a government-issued ID (if required by law)

9. Authorized Agents

If you’re a resident of California or other applicable states and wish to appoint an authorized agent to submit requests on your behalf, you must provide:

  • Signed authorization
  • Identity verification for both you and the agent

Requests from agents will not be fulfilled without proper documentation.

10. Rights of Residents in the EU/EEA

If you are located in the EU/EEA, you have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Lodge a complaint with your local Data Protection Authority
  • Data portability, when applicable

To exercise these rights, contact: donate@truconnected.org

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take appropriate steps to delete the data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All changes will be posted here, with an updated "Effective Date." Your continued use of our services after any modification constitutes your acceptance of the new policy.

13. Contact Us

For questions, data access requests, or privacy concerns, contact:

Truconnected

https://www.truconnected.org

Email: info@truconnected.org

Truconnected SMS Opt-In and Opt-Out Policy

Data Collection

We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. Information may be collected through our website contact form, email communications, program registration forms, service agreements, or authorized third-party registration systems.

Data Usage

We use your information solely to send SMS updates regarding Truconnected programs, digital literacy training, device distribution, community events, volunteer opportunities, service notifications, marketing communications, and organizational announcements.

By providing your phone number and agreeing to receive texts, you consent to receive recurring text messages from Truconnected at 310-525-0398. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Messaging Terms and Conditions

  • Messages are recurring, and message frequency varies.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • You may reply STOP or UNSUBSCRIBE at any time to opt out.

  • You may reply HELP for assistance.

  • You may also contact us directly at:

After unsubscribing, you will receive a final SMS confirming your removal, and your number will be removed from our list within 24 hours.

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent information are never shared with anyone for any purpose. Any information sharing referenced elsewhere in this policy excludes mobile opt-in data.

Truconnected does not sell, rent, or share collected mobile numbers.

Data Security

We protect your information using secure storage measures designed to prevent unauthorized access, misuse, or disclosure.

Data Retention

We retain your information for as long as you are subscribed to our SMS service. You may request deletion of your information at any time by contacting us at +1 (310) 295-4302 or info@truconnected.org.