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Donate Now!

Your tax-deductible gift helps close the digital divide in our area!

Donate Today! Be the Change!

Truconnected Inc is a 501(c)(3) tax-exempt non-profit organization EIN 33-2647843
Contact: donate@truconnected.org | (310) 295-4302

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  • 8605 Santa Monica Blvd.
    West Hollywood, CA 90069

  • (310) 295-4302

  • donate@truconnected.org

  • Mon - Fri: 9:00 AM - 5:00 PM
    Sat & Sun: Closed

Privacy Policy

Effective Date: 2/19/2025

Last Updated: 3/25/2025

Truconnected (“we,” “our,” or “us”) is committed to safeguarding your personal information and being transparent about how we collect, use, and protect it. This Privacy Policy applies to all information collected through our website, Truconnected.org, services, and other digital platforms.

1. Information We Collect

A. Personal Information

  • Name, email address, phone number
  • Billing and shipping address
  • Donation or payment details
  • Organizational affiliation
  • Login credentials (if you create an account)

B. Non-Personal Information

  • IP address, browser type/version
  • Referring URLs, pages visited
  • Device identifiers and settings
  • Geolocation (if enabled)

2. How We Use Your Information

We use your information for the following purposes:

  • To process donations and issue receipts
  • To respond to inquiries or support requests
  • To communicate with you (campaigns, events, updates)
  • To manage online store orders and fulfillment
  • To comply with legal and regulatory requirements
  • To improve our website functionality and user experience

3. Cookie Usage & Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and enable core website functions.

Cookie Type Purpose Necessary Site functionality, login, security Performance Analyzes how users interact with our site Functionality Remembers preferences (e.g., language) Marketing/Targeting Tracks behavior for advertising Managing Cookies: You can control or disable cookies via your browser settings. Note that disabling cookies may affect site performance.

4. Lawful Basis for Processing (GDPR)

For visitors from the EU/EEA, we rely on the following lawful bases to process your personal data:

  • Consent: For email marketing and newsletter subscriptions
  • Contractual necessity: To process donations or fulfill orders
  • Legal obligation: For tax or regulatory compliance
  • Legitimate interest: For fraud prevention and site improvement

5. Managing Your Communication Preferences

You can opt-in or out of communications at any time:

  • Opt-in: By subscribing via forms on our website
  • Opt-out: Via the “unsubscribe” link in our emails or by contacting us at donate@truconnected.org

6. Data Sharing & Third Parties

We do not sell or rent your personal information. We only share data with:

  • Service providers: Payment processors, CRM systems, analytics tools (under confidentiality agreements)
  • Legal authorities: When required by law or court order
  • Partners: When necessary for donation processing or logistics (with consent)

7. Data Security

We implement industry-standard security protocols to protect your information:

  • Secure Sockets Layer (SSL) encryption
  • Restricted access to sensitive data
  • Firewalls and intrusion detection systems
  • Regular software and security audits

While we strive to use commercially acceptable means to protect your data, no transmission method over the internet is 100% secure.

8. Identity Verification

To protect your privacy and fulfill data access/deletion requests, we may need to verify your identity before completing your request. Verification may include:

  • Confirming account credentials
  • Providing a government-issued ID (if required by law)

9. Authorized Agents

If you’re a resident of California or other applicable states and wish to appoint an authorized agent to submit requests on your behalf, you must provide:

  • Signed authorization
  • Identity verification for both you and the agent

Requests from agents will not be fulfilled without proper documentation.

10. Rights of Residents in the EU/EEA

If you are located in the EU/EEA, you have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Lodge a complaint with your local Data Protection Authority
  • Data portability, when applicable

To exercise these rights, contact: donate@truconnected.org

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will take appropriate steps to delete the data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All changes will be posted here, with an updated "Effective Date." Your continued use of our services after any modification constitutes your acceptance of the new policy.

13. Contact Us

For questions, data access requests, or privacy concerns, contact:

Truconnected

https://www.truconnected.org

Email: donate@truconnected.org

  • Home
  • About Us
  • Our Programs
  • E-Waste Services
  • Tech Donation & Drives
  • Tech Hubs
  • Digital Education Program & Certification
  • IT Asset Disposal Services
  • Low-Cost Internet Program
  • Low-Cost Devices Store
  • Community Tech Support
  • Get Involved
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  • Privacy Policy
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